Visitor Services Representative - HigherEdJobs

School/Unit: Faculty of Arts and Sciences

Duties & Responsibilities

Serving as the front line staff for the Harvard Museum of Natural History and the Peabody Museum of Archaeology and Ethnology, Visitor Services Representatives provide the highest level of customer service to ensure that all museum visitors have a positive experience. This position involves welcoming visitors and groups, processing admissions payments, and conveying general museum information to the public in a professional manner. Specific duties:

Greet visitors and provide assistance and information on an array of topics including exhibits, directions and building amenities, membership, passes and programmatic offerings, and general Harvard and departmental information as appropriate. Direct incoming calls and respond to inquiries from the general information phone lines. Assist with processing school and commercial group visits using a computerized reservation system. Perform transactions on a computerized Point of Sale (POS) system. Assist with basic opening procedures of the museums, be familiar with daily memos and schedules, and restock print materials. Assist with basic closing procedures including daily accounting and reconciliation, neatness in the lobby, and securing the main entrance. Respond to public safety issues and emergencies as required; report any physical plant or operations issues to appropriate staff. Perform other duties as assigned.

Basic Qualifications

One year related experience working in a public service environment and familiarity with operating a computerized cash register required.?

Additional Qualifications

Requires excellent communication skills, attention to detail, computer aptitude, punctuality, and a positive team-oriented approach. Must demonstrate proficiency in accomplishing multiple objectives in a fast-paced high volume atmosphere. Requires attention to data accuracy and adherence to established departmental policy and procedure.

Interest in museums helpful.?

Additional Information

Weekends and some holidays required. Note that the museums are open for business 361 days per year, and Visitor Services staff are considered essential employees.

Please submit a resume and cover letter for consideration.

The Harvard Museums of Science and Culture (HMSC) is the public face representing a consortium of museums in Harvard's Faculty of Arts and Sciences that includes the Peabody Museum of Archaeology and Ethnology, the Harvard Museum of Natural History, the Semitic Museum and the Collection of Historical Scientific Instruments.?

Harvard University is an Affirmative Action/Equal Opportunity Employer.

Source: http://www.higheredjobs.com/details.cfm?JobCode=175680112

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